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Don Gabriel - Cuban Cigars Specialists Since 1998 - FAQ

Don Gabriel - Cuban Cigars Specialists Since 1998 - FAQ

Cuban Cigars
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Welcome to our FAQ :

VIP Card Don Gabriel

Q: How it works ?
A: It’s very easy. Every order you place will generate 5% of Credit in your VIPCard account.You can check how much of credit you have by entering your account with us. As soon you reach 100.00 Eur. Or more, You can ask to receive a coupon of that value.You can use this Coupon in our Cuban Art Gallery. This Coupon can’t be used to buy cigars. For further information please contact helpdesk@dongabriel.net 

Q: How to Buy ?
A: To avoid frauds, all orders are considered accepted only after the approval of Don Gabriel's Credit Control Team. If your order is accepted you will receive a payment confirmation email (invoice/receipt). You don't need to contact us about this.

Q: How to Pay ?
A: We accept the following payments: Credit cards Visa, Mastercard, AmericanExpress and Bank Transfers – all absolutely secure and confidential. Details for bank transfers are sent with your order confirmation email. For your privacy, no mentions to the products you ordered would be mentioned on your credit card statement.

Q: How We Ship ?
A: Usually all orders would be shipped now in 24/48h. All parcels are shipped from our own shipping centre and our stock is the La Casa del Habano "La Creme de la Creme" Quality stock.

Because we are shipping now from a European Union country, with all taxes paid, you won't have any problems with Customs in your country.

Q: Delivery Time ?
5 - 15 working days.

Q:Shipping Costs per Order ?
A: 0.00 The price you see is the price you pay !. Minimum order of 100.00 Eur will apply.

Q: What Guaratees Do You Have ?
A: All our products are originals and in accordance with the highest La Casa del Habano quality standards. Our exclusive source is the local importer. All our cuban cigars are quality and originality certified.

La Casa del Habano Quality Standards : We only sell the best selction made in Cuba. To guarantee even further the quality, per instructions of Habanos,S.A. we inspect some of our stock to guarantee the Habanos,S.A. Quality Standards. Thus, all the inspected boxes will carry the authorized stamp of "REVISADO". this means the box was carefully inspected by an Habanos Cigars trained Specialist at our warehouse.

Q: Replacements, Returns & Refunds ?
A: If you are not happy with your order, or if your shipment is not delivered in the shipping time frame or considered lost, we will either replace or refund your order.

Cigar boxes are sent in a special package, sealed in our humidor at 65% Humidity and 18º C temperature. This guarantees the maintenance of humidity and temperature of our cigars until they arrive at your door.This package guarantees the cigars’ excellent humidity for about 2 months, if not opened and if kept in a fresh place and away of the sunlight.

All orders are received, handled and shipped from our shipping centre located in the European Union. The shipping centre is in accordance with the Quality Standards Norm of ISO 9001:2000. Humidification Systems are certified by Stulz Ultrasonic.

Q: Order Confirmations, Emails & Invoicing ?
A: For your very first order, you will first receive an initial email regarding your registration. As soon you complete your order you will receive an email with your order confirmation. If you have selected payment by credit card, you will receive a third email with an Invoice/Receipt regarding payment of your order when your credit card is being charged. If you have selected payment by bank transfer you will receive all our bank details in your order confirmation email, and you will receive an Invoice/Receipt regarding your payment when your payment is confirmed by our bank. As soon your order is shipped you will receive a fourth email with order reference and dispatch informations. If you do not receive any emails at all, please contact us.

Q: Currencies ?
A: Because we are in the EU zone, all prices are in Euros and all orders are charged in Euros, other currencies are only indicative. The EUR vs Other currencies exchange rate is updated daily. We are not responsible for any currency exchange rate difference.

Q: Prices, Taxes, Products Restrictions, Customs and Seizures ?
A: Our prices are for top quality Habanos with all taxes paid in the country where our shipping center is headquartered. We only ship La Casa del Habano Quality cigars. Price is inclusive of all taxes, shipping and handling costs. You get wat you pay. If you want cheap cigars you will get a poor product. From us you will receive always an excellent and in perfect conditions product.

Real Cuban cigars are an absolute pleasure if you receive the right thing. Be careful with fake Cuban cigars they are around everywhere. We strongly suggest you to buy only Cuban cigars from the La Casa del Habano channel. Everything in this channel is guaranteed. What more could you ask for ? Yes, you could ask about the quality of our dedicated service. Your cigars will always be delivered in perfect conditions. You will notice the difference as soon you receive a parcel from us.

For further questions please contact helpdesk@dongabriel.net

BY PLACING AN ORDER FOR A TOBACCO PRODUCT WITH DONGABRIEL.NET, THE CLIENT IS CONFIRMING AND CONSENTING TO THE FACT THAT HE/SHE IS OF LEGAL AGE TO DO SO, IN THEIR COUNTRY OF RESIDENCE.
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